VIAddress.com Under Postal Quarantine [UPDATED, operational again]
There is a new post “The Viaddress Interview“. Go to that post for the latest information and to comment. The original post is kept below.
The popular mail drop provider VIAddress.com — who had in the past been under some scrutiny by its clients for changing higher shipping rates than would be normal for shipments around the world (1) — has been quarantined by the USPS due to not following postal regulations.
All packages sent to VIAddress are currently being held by USPS (a local postal worker informed be that thousands of packages are currently involved) for 10 days as they await for VIAddress to comply with postal regulations. If VIAddress fails to comply all packages currently held there will be returned to their original senders.
If you have packages currently destined to VIAddress, or being held by USPS, your best course of action is to wait for them to be returned to their sender and arrange for alternate shipping. If this isn’t an option, you may also try contacting the Postal Inspector’s office directly at 1-877-876-2455 (a free call in the US or using Skype). Some other shipping companies may allow the package to be changed to another address en-route if you call and request this service from the package’s original sender.
Users of VIAddress may also look to services like MyUS.com for alternatives for their package forwarding needs.
UPDATE: After talking to the US Postal Inspectors, they’ve confirmed it will not be possible for any packages to be re-routed. All packages will be sent back to their originating shipper per the return address label and will need to be re-shipped from there. There is still a chance VIAddress will submit to the USPS postal regulations, although calls to VIAdress go to a full voicemail box, and all other correspondence has not been returned.
Update #2: See my latest post about Viaddress. I’ll be closing all comments on this post shortly, so please move any related discussion to the new blog entry.