VIAddress Still Alive, Also Still Ignoring Customers
There is a new post “The Viaddress Interview“. Go to that post for the latest information and to comment. The original post is kept below.
A short while ago after doing some personal investigation I wrote a post about VIAddress. At the time I had no idea just how many other people were affected by the business practices of this company, or what a string of events would end up occurring.
I originally started this quest when I was planning to write a blog series on various companies offering services akin to VIAddress. VIAddress was the first company I tested since it was apparently the cheapest by my calculations. To test them, I sent a t-shirt from shirt.woot and a book from Alibris to my unit #. Incidentally, after explaining the situation, woot actually mailed me a second shirt to my international address for no charge. They’ve won much respect from me for that.
Since the last post was written, VIAddress has circulated an very upbeat email informing people they had stopped all storage fees and had moved into a new warehouse, blaming lack of storage for previous delays:
The move was not anticipated until after Christmas, however after receiving a record-high number of packages following Thanksgiving holiday deliveries —which caused some delays in processing shipments for some existing customer— we had to proceed with the move to the new warehouse to serve our existing customers better and sustain the ever-growing number of new customers.VIAddress Promotional Email
Because of this, their warehouse has now moved to 55335 CORWIN RD, Elkhart Indiana 46514 with the BBB listing two additional addresses at 114 W Sycamore St Elkhart, IN 46516 and the previous warehouse address a short distance away at 530 East Lexington Ave Elkhart, IN 46516.
Four days later VIAddress sent a second email, telling people they needed to fill out a new form to allow them to process their USPS incoming mail – without mentioning the Postal Inspectors had previously quarantined their operation.
Due to recent USPS regulation changes, all customers expecting packages from USPS, must complete USPS Form 1583 in order for us to receive their shipments from USPS. Viaddress may not accept packages from USPS until we receive Form 1583, authorizing Viaddress to accept packages on your behalf.VIAddress Email to Customers
It should be noted none of this is too bad; but, it doesn’t address why users of their services have gone for weeks without responses. VIAddress’ own forums are filled with various posts from angry customers who still haven’t seen their packages.
Calls and emails from this author to VIAddress regarding these issues have also yet to have been returned, despite my knowledge that VIAddress is aware of my posts and my desire to speak with them on the record regarding what has happened and what they will do to correct it.
VIAddress also has received additional complaints with the Better Business Bureau, who has given them their lowest possible rating of F. All of these issues have created a mass upheaval across the internet of unhappy current and past clients of the service.
If you’re in need of a shipment service, check out some of the alternatives listed in the post and comments on my original post. I would strongly discourage anyone from shipping with VIAddress, at least until they have opened up as to what went wrong and shown clear progress in dealing with their customers, handling their business in a timely and orderly fashion and being fair in their shipping rates.
Oh, and, Viaddress, since I know you’ll eventually read this: email me at robin –(AT))- robinmonks . com so we can set up a time to talk about this entire thing. Pretending this problem isn’t there isn’t going to do anyone any good.