Revisiting Fonus 6 Months In

Earlier last year I wrote an in-depth review of Fonus Mobile, after having been given early access to the new mobile service reseller. I figured it was time to check back in on how the experience has been, and what’s changed since I first reviewed it last year.


Not long after I wrote my previous review, my SIM card was replaced with a newer model. It looked identical to the previous and also worked identically. My understanding is on the backend it went from being supplied by a single account with many lines for the initial distribution to a unique account. Shortly after receiving my new SIM, I was able to access a full-service dashboard for my account.

Fonus dashboard

This dashboard is noticeably the same as UNREAL Mobile’s dashboard, with a different theme applied. This makes sense, both use the zoomMediaPlus network enabler. This dashboard also marked the first time I was able to select a mobile phone number and see my mobile data usage. (653MB this month. COVID means I’m not going far afield).

Along with a new SIM and a new dashboard, came a new mobile app. The app installs the proper APN for the mobile network automatically and can also make and receive calls. This app with VOIP support should allow using Canadian numbers in the near future as well, although my understanding is the device itself would still run with a US-based mobile number due to the arrangement with zoomMediaPlus.

Performance and Usage

While being a Fonus customer, I experienced only one major outage. It occurred in August where the network went down for about 12 hours, this would have been still on the previous SIM, and I suspect it was due to instability caused by the previous system of having one reseller account owning all the lines. I’ve experienced no outages on the new SIM since then.

I was able to take Fonus on a bit of a journey (as much as one can) when I travelled to my neighbouring province of Alberta last year. I was able to maintain good coverage along major routes, and the service switched between Rogers and Telus (and rarely Bell) smoothly. I compared it directly against Freedom Mobile’s national roaming coverage as well as a corporate AT&T data plan. All of them were effectively indistinguishable in normal use.

Freedom had a small benefit in that I could over-ride the default network selection in some areas when a slow-but-closer tower would capture the attention of the other two. I would love to see the ability to select networks manually be available on Fonus, even if it’s only a minor convenience. The other downside to Fonus not present in the other two was a lack of tethering. My AT&T plan had a tethering pool (5GB) and my Freedom plan allowed tethering of all data. This lack was especially noticeable when staying in a hotel with a 128kbps wifi connection.

One of the places Fonus provided coverage while returning from Alberta.

I was also able to compare the voice quality between Fonus and Freedom, and found Freedom was noticeably clearer when on the Freedom network. I suspect this is due to their VoLTE offering, even though I don’t see a clear indicator of if it’s using VoLTE or not when making calls on my iPhone 11 Pro. This difference vanished when Freedom was roaming, and at that point, the quality was the same.

Lastly, in December I was able to test the SIM while in Seattle and compare its performance natively in the home provider region. Unsurprisingly, while in the US it stayed doggedly on AT&T, and I never saw roaming on other networks, even in areas where T-Mobile would have had better coverage. When in Seattle proper, “5Ge” appeared as the network type. This is really LTE Advanced and not any type of 5G, but it does show that Fonus gets top AT&T speeds in the region. Indeed, I was able to get over 100Mbps of transfer speed at times. Switching from the US to Canada was also seamless.


Overall, this experience is very compelling for a $30/mth plan. Would I recommend Fonus after using it for 6 months? Yes, it has performed solidly and the level of support and professionalism has noticeably improved. Given how reliable it’s been I really don’t have anything I can raise as a complaint. If you’re comfortable buying your own phone and setting it up, Fonus is a good carrier to consider. Local number support should arrive soon (the option already is appearing on the Fonus app’s setting page) and I suspect that will be the last barrier to widespread adoption.

Show CommentsClose Comments


  • Frank Hull
    Posted April 11, 2021 at 1:43 pm 0Likes

    I now have my Fonus sim card and I am on their 30 dollar a month plan. Here is the break down of the cost including fees. The sim cost me US$16.58 and my first month of service costs me US$33.16. After that it will cost me US$31.58 a month. For many years I was using Freedompop and had a free plan 500MB of data, 200 min of talk and 500 texts. I noticed that my Fonus dashboard looks like my Freedompop dashboard. The setup for the sim was basically the same as Freedompop.The APN was slightly different. So I was already familiar with how the service works. It is a data only plan using a VoIP app to make calls and texts. Freedompop only worked in the USA and I needed a friends U.S address to sign up for the service. Fonus works both in Canada and the USA and you are able to use your own Canadian address. My Fonus plan is Unlimited Everything Talk, Text and Data. I choose a U.S. Phone number so I could use Google Voice with my Fonus service. This was an added bonus. My free Freedompop plan will soon expire so finding Fonus was a big plus and the fact that they are backed up by the same company as Freedompop let me know that Fonus is here to stay. I’ve been with Freedompop since 2014

  • Dr.Tech
    Posted May 3, 2021 at 11:43 pm 0Likes

    You wrote “This app with VOIP support should allow using Canadian numbers in the near future as well, although my understanding is the device itself would still run with a US-based mobile number due to the arrangement with zoomMediaPlus.”. Now that it is here, will this allow you to use both the US number and the Canadian number for incoming text and voice calls? This would be great as both US and Canadian friends could call you without incurring out of country long distance charges.

  • marc
    Posted July 3, 2021 at 2:24 am 0Likes

    keep your money
    took 5 weeks to change my number over
    app is a joke to use because you cant talk and text at the same time
    nothing but problem over the last week i have been with them
    going to talk to a different provider tomorrow as no one can call me as they get a busy signal no voicemail

    • Robin Monks
      Posted July 25, 2021 at 7:58 pm 0Likes

      Yikes! That doesn’t sound good. Curious what their support told you the issue was? Also curious what provider your going to try instead, I’m always interesting in reviewing other new providers.

  • Jackie drenth
    Posted April 27, 2022 at 7:27 pm 0Likes

    I’m in Canada. Activated my sim yesterday. Data and incoming calls work fine. Outgoing calls only work if I am connected to my home internet. After several hours on their chat line they have handed it over to their tech team. Sure hope they can figure it out. I don’t know if any other providers that work in both Canada and the USA without incurring roaming or daily fees

  • Jim Mitchell
    Posted May 8, 2022 at 2:30 pm 0Likes

    I have been on Fonus now for approx 3 months. I first got it as it was a cheap alternative as a Canadian being in the US for the winter. There was a couple of glitches such as not being able to answer calls and dropped calls but we worked with it. Now being back in Canada the call quality has gotten worse and we have to reboot the phone daily in order to keep it working. We will be switching to another provider while here in Canada.

    • Robin Monks
      Posted May 16, 2022 at 11:01 am 0Likes

      That’s no good! I’ve also been seeing more data glitches on the network, especially when it’s using Rogers, lately.

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